Return and Refund Policy

At Save The Tuna, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied with your purchase, or if there are any issues with the product, we are here to help. Please read our return and refund policy below.

Returns

We accept returns of products within 30 days of the delivery date if there is an issue with your order. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need to provide proof of purchase.

Return Process:

1. Contact Us: Before returning an item, please contact our customer service team at contact@savethetunas.com to initiate the return process. Provide your order number, a description of the issue, and any relevant photos if applicable.
2. Return Authorization: Once your return request is approved, you will receive a return authorization number and further instructions on how to send your item back to us.
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received. Save The Tuna is not responsible for items lost or damaged in transit.

Refunds

Once we receive your returned item and inspect its condition, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within 5-7 business days. Please note that the original shipping charges are non-refundable.

Refund Criteria:

• The item must be returned within 30 days of the delivery date.
• The item must be unused and in its original packaging.
• Proof of purchase must be provided.

Exchanges

If you receive a defective or damaged item, please contact us at contact@savethetunas.com within 30 days of the delivery date. We will arrange for a replacement item to be sent to you at no additional cost.

Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items (unless they arrive damaged or defective)

Contact Us

If you have any questions or need further assistance with your return or refund, please do not hesitate to contact us at contact@savethetunas.com. Our customer service team is here to help!

Thank you for choosing Save The Tuna. We appreciate your support and are committed to providing you with quality products and services.